Customer support

We're here to help before, during and after your purchase.

How to reach us

For general questions and information: venice81weddinplanner@gmail.com
For orders, shipping, returns or refunds: ordini@veniceweddingevents.com (always include your order number).

We usually reply within 1–2 business days.

FAQ

Where is my order number? In the confirmation email you receive after purchase.

A product arrived damaged or wrong: email us within a few days with photos of the product and packaging and your order number; see Shipping & Returns.

I want to cancel/withdraw: use the online withdrawal function (for non-personalised products).

Delivery times: vary by product and destination; dropshipping items may take longer. Details on Shipping & Returns.